Holmquist FitnessSubscription, Free Trial, Cancellation & Refund Policy
Summary
- Free trial: 7 days of full access from when you create your account. No payment method is required for the trial, and you won't be charged unless you choose to subscribe.
- Prices: $4.99 per month, or $29.99 per year, plus any applicable tax.
- Automatic renewal: subscriptions renew automatically at the then-current price until you cancel.
- Cancel anytime in the App: Settings → Membership → Manage or cancel.
- Refunds: full refund if you ask within 7 days of a charge.
1. Free trial
Each new account gets a 7-day free trial of the full App, starting when the account is created. You don't need to enter a payment method. When the trial ends, the App asks you to subscribe to keep using it. Your data stays saved in your account. One free trial per person.
2. Subscribing and when billing begins
- You subscribe in the App, where you'll see the price, billing frequency, first charge date and renewal terms, and must check a box agreeing to them. Payment is processed securely by Stripe on Stripe's checkout page. We never receive your full card number.
- If you subscribe during your free trial, your first charge happens on the day your trial ends (shown before you subscribe and on Stripe's checkout page). Nothing is charged before then, and if you cancel before that date, you won't be charged.
- If you subscribe after your trial, you're charged when you subscribe.
- After that, you're charged the same amount every month (monthly plan) or every year (yearly plan) on the renewal date, until you cancel.
3. Automatic renewal
By subscribing, you authorize Holmquist Tech Solutions LLC (through Stripe) to charge your payment method automatically at the start of each billing period at the price you agreed to, until you cancel. Stripe sends payment receipts to your email.
4. How to cancel
- In the App: Settings → Membership → Manage or cancel. This opens Stripe's secure billing page, where you can cancel in a few taps, update your payment method, switch plans and see invoices.
- Or email support@holmquisttechsolutions.com and we'll cancel for you.
- Deleting your account also cancels your subscription immediately.
5. What happens when you cancel
Cancellation stops future renewals. You keep full access until the end of the billing period you've already paid for. After that, the App locks until you subscribe again. Your data stays in your account until you delete it, and you can still download it.
6. Refunds
- 7-day refund window: if you email support@holmquisttechsolutions.com within 7 days after any charge (your first payment or a renewal), we'll refund that charge in full and cancel your subscription. Please send the request from your account email.
- After 7 days: payments aren't refundable, including for partly used months or years. You can still cancel anytime to stop future charges, and you keep access until the end of the period you paid for.
- Refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
Nothing in this policy limits any refund rights you have under applicable law. If you were charged by mistake, contact us and we'll make it right.
7. Failed payments
If a renewal payment fails, Stripe will retry it and email you to update your payment method. Your access continues for a short grace period while payment is retried (currently up to 3 days after the period ends, or longer while Stripe is retrying). If payment can't be collected, the subscription ends and the App locks until you subscribe again.
8. Price changes
We may change prices for future billing periods. We'll notify you by email at least 30 days before a price change applies to your subscription, and you can cancel before it takes effect.
9. Complimentary memberships
We may grant complimentary access (for example to friends, family, testers or partners) at our discretion. Complimentary access is never billed and may be ended with notice.
10. Contact
Questions about billing: support@holmquisttechsolutions.com.